Zappos

Las Vegas, Nevada

Coached by HolacracyOne

Zappos-Headquarters.jpg

Zappos.com is an online shoe and clothing retailer renowned for its exceptional customer service. Zappos has over 1,500 employees and is the largest Holacracy-powered organization to date.

From Zappos Insights:

Zappos has been officially using Holacracy since January of 2014, but our experiences with it have been largely shrouded in mystery to the outside world. What better way to know about what is happening in Zappos with regards to Holacracy and self-management than for us to share that with you ourselves? We will be providing you with insight into our own successes and struggles, as well as what we have learned over the years. We'll share how you can benefit from self-management, whether you are looking to change your entire organizational structure or just slightly improve how you do things. Read more.

It’s like lots of little entrepreneurs being innovative within one big enterprise. I couldn’t go back to the old way of working.
— Tyler Williams, Culture Engineer at Zappos