GlassFrog Customer Experience
At HolacracyOne, we’re working on an evolutionary leap in how people organize to get work done. Holacracy bakes the adaptability and responsiveness of an agile approach into a complete organizational “operating system”- an OS that gives participants an entrepreneurial level of authority and autonomy, while providing extreme efficiency and clarity of organizational structure.
The GlassFrog team, is building the software side of that OS. GlassFrog provides the technology backbone for an organization practicing Holacracy, and a security blanket for practitioners adjusting to new structure and behaviours.
We’re looking for someone to make our customer experience even more awesome by leading roles that measure and integrate customer feedback.
If you’re passionate about self-management, Holacracy, new ways of working and customer support, come help us out!
What you’ll be doing:
The main part of the work is helping us get a better handle on our customers needs by tracking and integrating feedback through a new Net Promoter System that you will build and lead. In addition to direct customers, you’ll also be working with our amazing Licensees to help them become even more successful by collecting and integrating their feedback as well.
Responding to customer requests via live chat and email, particularly in Europe, is another part of the work. Plus, you’ll be doing a bunch of amazing things that you come up with that we haven’t even thought of yet.
What we’re looking for:
We really want to build up our European focus so we’re looking for someone who is based in Europe. We are looking for someone who loves working with wicked smart people, shares our passion around customer service, and helping other organizations evolve through the adoption of self-management. We need someone who can speak and write in English but being multilingual, especially in French and German would be amazing!!
One of the many great things about working at HolacracyOne is that you can work from home and have the flexibility to better integrate work and life. So, we also need someone who is comfortable working remotely and using technology that enables a virtual work environment.
Between creating a great customer experience for our customers and supporting them during European hours, that is a full-time opportunity.
Let us know who you are, why you’re interested, and why you’d be awesome at this! Please upload a PDF of your resume or share your LinkedIn profile.
To sum it up: